Privacy Policy

This Privacy Policy explains how DST Store (dstfile.com, “we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, create an account, place an order or contact us.

1. Information We Collect

• Information you give us: name, email address, phone number, billing and shipping address, account login details, order details, messages you send us, and artwork you upload for custom digitizing orders.
• Payment information: payments are processed securely by our payment providers (such as PayPal and card processors). We do not store your full card details on our website.
• Information collected automatically: IP address, browser and device type, pages visited, time spent on the site, and similar usage data collected through cookies and analytics tools.

2. How We Use Your Information

• To process, fulfil and deliver your orders (including sending physical orders to our shipping partners and delivering digital files).
• To create and manage your customer account.
• To send order confirmations, shipping updates and replies to your questions.
• To send newsletters and offers only if you have subscribed. You can unsubscribe at any time using the link in every email.
• To improve our website, prevent fraud and keep our store secure.
• To meet our legal, tax and accounting obligations.

3. Sharing Your Information

We do not sell your personal information. We only share it with trusted service providers who help us run our store, such as:

• Payment providers (for example PayPal and card processors) to take payment.
• Suppliers and shipping/courier companies, who receive your name, shipping address and phone number so they can deliver physical orders.
• Website hosting, email and analytics services.
• Authorities, when we are required to by law.

4. Cookies

We use cookies to keep you logged in, remember your cart and currency, and understand how our store is used. You can accept cookies through the notice on our website and manage or delete cookies at any time in your browser settings. Disabling cookies may stop some parts of the store (such as the cart) from working.

5. How Long We Keep Your Information

We keep order and account information for as long as your account is active and as long as needed for legal, tax and accounting purposes. You can ask us to delete your account at any time.

6. How We Protect Your Information

Our website uses SSL encryption (https), and payments are handled by secure, certified payment providers. Access to your information is limited to people who need it to run the store.

7. Your Rights

Depending on where you live (for example the UK or the European Union), you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict how we use it, and to withdraw consent for marketing at any time. To make a request, email us at embroidery@dstfile.com.

8. Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the date it was last updated.

10. Contact Us

If you have any questions about this Privacy Policy, email us at embroidery@dstfile.com or use our contact page.