Shipping Policy

We ship to customers around the world. This page explains how shipping works for physical products and how digital products are delivered.

1. Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. You will receive an email when your order is confirmed and another one when it has been shipped.

2. Delivery Time

Our products are shipped by our suppliers and courier partners, sometimes from different warehouses. Delivery times depend on the product and your country. The estimated delivery time is shown at checkout and in your order confirmation. If your order contains several items, they may arrive in separate packages.

3. Shipping Costs

Shipping costs are calculated at checkout based on your address and order. Look out for free shipping offers on eligible orders shown on our website.

4. Order Tracking

When your order ships, we will email you a tracking number when one is available. You can also check your order status in My Account.

5. Customs, Duties and Taxes

International orders may be charged import duties or taxes by your country. These charges are not included in our prices and are the responsibility of the customer.

6. Address Problems and Lost Parcels

• Please check your shipping address carefully. We are not responsible for orders sent to an incorrect address given at checkout.
• If your tracking shows no updates for an unusually long time, or your parcel is marked delivered but you have not received it, email us and we will help you with the courier.

7. Digital Products

Digital products (such as embroidery files) are not shipped. After payment you can download them instantly from your account, and a download link is also sent to your email. Custom digitizing files are emailed to you when they are ready.

8. Contact Us

Questions about shipping? Email embroidery@dstfile.com or use our contact page.