Terms and Conditions

Welcome to DST Store (dstfile.com). By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully.

1. About Us

dstfile.com is an online store operated by DST Store, based in Muscat, Oman. We sell physical products (such as fashion, home, beauty, electronics and lifestyle items) and digital products (such as machine embroidery files and custom embroidery digitizing).

2. Your Account

You are responsible for keeping your login details safe and for all activity on your account. Please make sure the information you give us is accurate and up to date.

3. Products and Prices

• We try to show products, colours and descriptions as accurately as possible, but small differences from the pictures can occur.
• Prices are shown in the currency you select. Your bank or card provider may charge a conversion fee.
• We may change prices or stop selling a product at any time. If there is an obvious pricing mistake, we may cancel the order and give you a full refund.

4. Orders and Payment

• Your order is an offer to buy. A contract is formed when we confirm your order by email.
• Payment is taken at checkout through our secure payment providers.
• We may cancel an order if a product is unavailable or if we suspect fraud. In that case you will receive a full refund.

5. Shipping of Physical Products

Physical products are shipped by our suppliers and courier partners. Delivery times are estimates and may vary by product and destination. Please see our Shipping Policy for details. Any import duties or taxes charged by your country are the responsibility of the customer.

6. Digital Products

• Digital embroidery files are delivered as a download link in your account and/or by email after payment is confirmed.
• Please check that the file format (for example DST, PES, JEF, EXP) works with your embroidery machine or software before you buy.
• License: you receive a non-exclusive, non-transferable license to use the designs for personal projects and for making embroidered items that you sell. You may not resell, share, give away or upload the digital files themselves, or claim the designs as your own.
• Please download and keep a backup of your files.

7. Custom Embroidery Digitizing

When you send a custom digitizing request, we will confirm the price and delivery time by email before we start. You confirm that you have the right to use any logo or artwork you send us. Custom work is made specially for you and is non-refundable once the file has been delivered, but we will make reasonable corrections if the file does not match your approved artwork.

8. Returns and Refunds

Returns and refunds are covered by our Return & Refund Policy.

9. Intellectual Property

All content on this website, including our embroidery designs, images, text and logos, belongs to DST Store or its licensors and may not be copied or used without our permission.

10. Limitation of Liability

To the extent allowed by law, we are not responsible for indirect losses, or for damage caused by using products in a way they were not intended (including using digital files with incompatible machines or settings). Nothing in these terms limits any rights you have under consumer protection law.

11. Changes to These Terms

We may update these Terms from time to time. The version on this page at the time of your order applies to that order.

12. Governing Law

These Terms are governed by the laws of the Sultanate of Oman, without affecting any consumer rights you have under the laws of your own country.

13. Contact Us

Questions about these Terms? Email embroidery@dstfile.com or use our contact page.